For the first day care visit:
1. Get your free online account and complete your registration
You should have already received an email from us with first steps for getting started including how to get your online account and register. This is where you can manage your information and request visits and services. If you had any trouble with that, please call us right away and we will help you through it. Your registration must be completed before the first visit.
2. Behavior Assessment and the first day
As a reminder, please arrive on time on your Behavior Assessment day, which should now show up under the reservations tab in your online account. You can either bring with you a copy of your vaccination records showing your dog is current on Rabies, DHPP and Bordetella, or upload that directly to your online account in the files section. On your first day, we’ll need about 15 minutes to show you the play space and go over some additional information. There is a one-time nonrefundable Behavior Assessment charge.
3. Leash with a quick-release collar
When you arrive, please have your dog on a regular flat leash, (no flexi or retractable leashes) and on a quick-release collar. A quick-release collar is the plastic clip kind rather than the belt buckle style. If you don’t know what that is, no worries, we have quick-release collars for sale in our retail area, plus all new dogs wear a green “new dog” collar on their first day so we can make sure to give them extra love and attention while they settle into the routine.
4. Lunch and treats
If your dog gets a lunch or you would like them to have some treats during naptime, please bring it in a tupperwear container with your dog’s name, first and last, CLEARLY labeled on it. As part of our program, we use food rewards to teach and reinforce good behavior. Please let us know if your dog has any food allergies or has ever exhibited any resource guarding behaviors.
5. When you pick up your dog
At the end of the day, you will receive the Behavior Assessment results, an informational packet, and you can schedule your dog’s regular weekly visit(s) or their next service appointment.
For the first Sleepover or Stay-n-Play visit:
Sleepovers are only available to current day care clients who have completed a behavior assessment and have attended day care at least three times before their sleepover reservation. This helps us ensure their safety and comfort during their stay.
Stay-n-Play is a boarding service available for non-day care clients. Stay-n-Play clients will stay and play separately from our regular day care clientele. Playtime options will be shorter and assessed on an individual basis depending on the apparent comfort and sociability of each dog. Stay-n-Play guests must be current on Rabies by six months of age (or as consistent with state law), DHPP and Bordetella, and in good health, meaning they are free from any communicable diseases or conditions that could affect other guests.
1. What should you bring for your dog’s stay?
Food: Should be pre-measured in baggies and labeled for each meal.
Food containers: Individual meal baggies should be stored in a larger air-tight plastic container (Tupperware) and clearly labeled with dog’s first and last name.
Comforts from home: You may bring a blanket or towel from home if you like. Just make sure it can fit in a standard washer and dryer so we can keep everything fresh and clean during your dog’s stay.
Medication: Must be pre-measured in a pill reminder (original medicine containers must still come with the pet in case of emergency).
Toys: You can bring up to 2 safe toys with you. Don’t bring anything you wouldn’t be comfortable with your dog having unsupervised at home.
Please label all of your dog’s belongings with a permanent marker.
2. What you should not bring:
Dog beds: Large dog beds that cannot be easily washed in a standard washer and dryer are not recommended.
Tennis balls: We have plenty!
Food or water bowls from home: We provide stainless steel bowls that can easily be sanitized and washed daily. Ours also attach to your dog’s crate to help us keep everything clean and dry.
Old broken or unsafe toys: The most important things to remember is not to bring anything you think your dog could chew up or swallow. Safety is our priority.
* For a full list of guidelines, rules & regulations, and risks, please see our Client Agreement and Rules & Regulations Forms.